Terms & Conditions

When purchasing at juditmaldonado.com you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms carefully before purchasing.

Payment options

We accept the following debit and credit cards: VISA, MasterCard and Maestro. We don’t charge any fees for credit card payments. You can choose to pay either with your credit card or via PayPal. All prices are stated in Euro and includes 21% VAT.

Shipping to your business or home address?

We will happily ship to your home address, but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package.

Shipping

All goods are sent from Barcelona, Spain and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. All goods are delivered via GLS Group which makes it possible to trace the parcel.

We carefully pack goods in protective cardboard envelopes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to store@juditmaldonado.com

Customs duty

If you place an order from Spain (Canary and Balearic islands included), Judit Maldonado takes care of the shipping costs, while the orders of the remaining countries (EU and worldwide) will have to pay for such expenses in making the purchase of the product. In no case, Judit Maldonado takes charge nor is responsible for customs taxes or local fees. If this is the case, the carrier will contact you.

Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as a cause of return.

Risk of goods

The risk of goods ordered in Judit Maldonado’s webshop passes to the buyer when the right of cancellation expires 14 days after receipt of the goods. If the product is damaged or impaired once the buyer has received it, he retains his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.

COMPLAINTS
Any errors or defects in products/goods supplied by Judit Maldonado must be invoked within a month after you have discovered the error or defect. It is your duty to the state and, upon request, describe how the error or defect has manifested itself. If you discover an error or defect, please contact to store@juditmaldonado.com

Security

All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words, only CaixaBank and Paypal have access to your data. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

Colors

We cannot guarantee that colors on the website are fully equivalent to the items’ actual colors. This depends partly on the color settings of your computer and monitor.

Copyright

The content on this website is protected by intellectual property rights and belong to Judit Maldonado. Any material on the website, including image pictures, designs, and graphics, may not be reproduced, and it may not be used commercially without referring to Judit Maldonado.

Privacy policy

Shopping at juditmaldonado.com requires the following information from you, as a minimum: 
Name, address, telephone number, and e-mail address.

juditmaldonado.com only records this information with a view to delivering the items you order and to offer you the best possible shopping experience. Your personal data is stored by Judit Maldonado Abad. Please note: We do not store personal payment information such as card numbers etc, and none of the information we receive from you will be shared with any third parties.

Judit Maldonado Abad is required to protect your privacy and your security as a user of juditmaldonado.com. The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations.

No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at juditmaldonado.com.

Return policy

We offer a 14 days refund (excluding shipping costs for the return) upon receipt of the package, if you change your mind. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Note that the right of withdrawal is annulled if you use or damage the product in a way that obviously reduces the sales value significantly.

Returns and exchanges happen at your own risk and expense and is to be handled by you. If you wish to return an item please contact us at store@juditmaldonado.com before returning any items, and we will provide you with directions for return. Remember to state your order number and relevant contact information in the e-mail. Please note that the cost of returning the item is to be paid by you.
If a returned item is shipped from a country outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Judit Maldonado is not responsible for any customs charges regarding the returned parcel. Any charges incurred are the responsibility of the customer.

Returns must have a tracking number

A copy of the invoice must be enclosed together with the parcel. The items must be sent as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. It is not an option to return your order as a parcel without a tracking number.
Please remember to keep your tracking number as documentation that the items have been sent. We may retain the refund until we have received the returned items or until we have received documentation that the items have been returned, whatever comes first.

Refund

When we have received the items and approved the return we will transfer the full purchase amount to your account within 14 business days.

Cookies Policy

Cookies are small pieces of information sent and stored on the hard drive of the user’s computer through the browser when connecting to a website. Cookies can be used to collect and store user data while connected, in order to provide services that are not typically kept (session cookies), or to record user data for future services that can be stored indefinitely (persistent cookies). Cookies can be owned by the website or by third parties.

Judit Maldonado uses technical, customization and analytical cookies, and third party advertising cookies, which never process personal data but capture browsing habits for advertising purposes.

As we use analytical and advertising cookies in accordance with article 22 of the Law on Information Society Services and E-Commerce, you are asked for consent when accessing our website.

However, we inform you that you can enable or disable these cookies by following the instructions on your web browser.